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Work–family research has established the existence of a crossover effect, wherein a given perception is transferable between two intimate persons. However, little research has been done to delineate this crossover process. Therefore, grounded in the conservation of resources theory, the present study aims to examine why and how a supervisor’s work–family conflict (WFC) is related to his or her subordinates’ WFC. The authors focus on three resource-related mechanisms and explore the consequences of subordinates’ WFC.

Questionnaire surveys were collected from 180 supervisor–subordinate dyads from five hotels. Mplus was used to test the framework.

The results support the notion that supervisor’s negative affect and subordinate’s workload account for the crossover effect of WFC. Moreover, subordinates’ WFC is found to be related to lower job satisfaction and higher turnover intention.

The current study highlights the downward effect of supervisors’ WFC, a phenomenon that has been understudied in the extant research. Alternative mediators or moderators in the relationship between supervisors’ WFC and subordinates’ WFC can be explored by future research.

Hotels should help supervisors to effectively manage the work and family dynamic through training and changing the “face time” culture.

Grounded in the conservation of resources theory, the authors propose a framework that incorporates WFC into the crossover model.

A successful TQM implementation requires employees’ engagement in extra‐role behaviors. This study identified and examined the critical factors embedded in the organizational system that may enhance or hinder employees’ participation in TQM activities. Factors including individual training and project involvement, job characteristics, organizational structure, social support, and employees’ self‐efficacy were expected to influence employees’ extra‐role behaviors, e.g. continuous quality improvement activities. A study model was tested with the empirical data collected from a city government in the USA. A total of 848 surveys were returned (overall response rate of 38 per cent). Three factors that most strongly predicted employees’ practices of TQM were: a standardized organizational structure, interpersonal support of the organization, and employees’ self‐efficacy. Individuals’ project involvement and training had no direct effect on the practices of quality management, but had indirect positive effects through the impact of self‐efficacy. The suggestions for designing a TQM training program were discussed.

With the fast growth of the internet, the development of industry portals for SMEs is becoming an increasingly important issue of economic growth. However, designing and developing efficient portals is not easy, and how to evaluate industry portals' performance has not yet been convincingly demonstrated. To address this gap, this paper aims to propose a framework.

The framework uses the analytic hierarchical process and incorporates both experts' and users' judgments into the performance evaluation process. It also employs three different objectives for performance evaluation including data quality, technology acceptance, and knowledge distribution. An exemplary case is given to demonstrate the proposed framework by empirically assessing an industry portal project, developed by Small and Medium Enterprise Administration, Ministry of Economic Affairs, Taiwan.

The proposed framework can enable industry associations to become more familiar with the nature and scope of portal performance evaluation.

Develops a framework which addresses the practical aspect of portal evaluation in terms of multiple objectives and involvement.

To analyze the crucial role that enablers play in carrying out knowledge management within the enterprise.

This research uses the method of a case study and has directed the survey on Advanced Semiconductor Engineering, Inc. (ASE) and VIA Technologies, Inc. (VIA). It is anticipated through the case study of these two companies that it will be possible to verify the finding of enablers concluded by other papers, thus showing the inter‐relationship between theory and business.

It is found that among the enablers: on the part of strategy and leadership; obtaining top managements' support is most important; among organization culture enablers is the forming of an atmosphere and culture of sharing is most important but needs to be supplemented by informational technology; among people enablers, other than training courses and channels that provide learning, employee incentive program is one of the executing key factor; and among informational technology enablers, other than the digitization of documents, the function of speedy search of information for its re‐use is becoming more and more important.

The result of this study not just validates theory with reality; it also provides a reference for the academia as well as the business field.

This paper has discovered that establishing a dedicated unit for implementing knowledge management is also one of the key enablers. Its role does not just stop at managing knowledge, but instead it plays the role of furthering knowledge management by taking on the duty of assisting and coordinating different departments in their communication.

The purpose of this paper is to identify, prioritize and categorize the critical success factors (CSFs) for configuration management (CM) and devise a CM activity model to help practitioners in the effective implementation and continuous improvement of the process.

A mixed method research with in‐depth interviews is used, followed by questionnaire survey.

In total, 21 CSFs organized in seven groups have been identified and prioritized on the basis of criticality in the implementation of the CM process. A significant difference is observed in the perception of CM professionals from the level of their experience and CM certification/training on the criticality of these factors.

This research only focuses on the aerospace and defence industry because of their common contextual understanding of CM. Further research could be done in commercial sectors to determine if the factors are common, or if there is a particular sector bias.

Extensive scope exists for industries to enhance product development methodologies by concentrating on factors responsible for the maturity of the CM process. The importance of CM is seen through its inclusion in multiple standards which require companies to implement a high level of robustness in the design and through life focus.

A detailed search of the peer reviewed journals and practitioner literature highlights no formal study on CSFs in the field of CM. This study will help CM practitioners to develop plans to achieve their goals and improve the CM process on the basis of these outlined concepts.